The Supervisors' Toolbox is a collection of resources and templates to help public works supervisors in the hiring, onboarding, and coaching public works teammates. These resources provide general reference on a variety of topics, but always refer to your organization's policies and procedures, as well as any employment law or regulations, for direction.
This page is under development, and new resources are being added to it currently. UNH T2 is always available to provide technical assistance! Contact us at t2.center@unh.edu.
- Why Change is So Hard as discussed by Dan Heath, bestselling author of Switch: How to Change Things When Change is Hard
- Shrinking Change to help manage it -Dan Heath
- Good Leadership is About Communicating Why
- 10 Tips for Dealing with Change Positively in Your Workplace from Ban Weston
- 8 Ways to Manage Workplace Change
- Social Media for Public Works
- Tips for Improving Your Public Speaking Skills
- Active Listening
- Five Ways to Listen Better from Julian Treasure
- Learning Aid for Active Listening
- Podcasts on Communication
- How to Develop Exceptional Customer Service Skills from Ohio LTAP
- Customer Service Essentials from UNH T2
- STOP mindfulness method (Document from KS LTAP and additional information) for use in conflict or stressful situations
- 10 Tips for Participating in Healthy Conflict
- 10 Steps for Resolving Workplace Conflict
- Understanding Conflict from Robin Funstein
- Conflict Resolution Worksheet to support conflict resolution through the use of effective communication
- 14 Conflict Resolution Skills to Use with your Teams and Customers
- Email Etiquette from UNH T2
- How to Effectively Use Email in Outlook from Ohio LTAP
- 3 Simple Letters - How to use subject line to set expectation
- Writing Effective Emails – tips for effective email
- High- Quality Delegation from UNH T2
- Board Membership and Professional Development - a Win-Win! from UNH T2
- Performance Management: The Elephant, The Ostrich & You, Zoom presentation by Marilee LaFond, UNHT2 (10/08/2020)
- How Great Leaders Inspire Action- Ted Talk from Simon Sinek
- Managing Employee Performance Job Resource from Ohio LTAP Center
- Using SMART Goals in Employee Work Plans Job Resource from Ohio LTAP Center
- On-demand eLearning for local road agencies and public works
- Intro to S-B-I Feedback (Situation-Behavior-Impact)
- Addressing & Resolving Poor Performance - A Guide for Supervisors from US Office of Personnel Managmeent
- "Winning the Talent Game" recruiting and talent acquisition best practices and discussion from UNH T2 October 22, 2020
- Job Descriptions Toolkit from Vermont League of Cities and Towns
- Sample Job Descriptions
- Mechanic, Fabricator, Truck Driver, Laborer from Barrington
- Job Posting examples
- Sell the position, perks, organization- sample Heavy Equipment Operator/Snow Removal job description
- Search the job title at www.indeed.com for current posting examples (title keywords may include "Highway Maintainer", "Public Works Technician", "Public Works Maintenance", "Public Works Equipment Operator", "Public Works Director" etc)
- UNH T2 also maintains past job postings shared through PW.net and other examples- contact us for further assistance.
- The Job Description versus the Job Posting
- Sample interview questions
- Sample interview scoring matrix
- Planning the interview process
- Sample Recruitment Videos
- Four C's of Onboarding
- Intro to Onboarding
- Sample Onboarding plan
- Sample orientation plan- DRAFT- not complete or verified
- Helpful Tips for Time Management from Ohio LTAP
- Handling Multiple Projects with Success from Ohio LTAP
- UNH T2 YouTube Video Playlist- Leadership: Operations, Communications, & Technology
- Leadership Lessons newsletter from Connecticut Training and Technical Assistance Center
- NLTAPA Tailgate Talks library of ready-to-go short safety talks on dozens of topics to lead with your team
- AASHTO TC3 - for free local agency access, contact T2.Center@unh.edu for promotional codes from FHWA CLAS
- Time Management -article on understanding how time is used
- Time Management Apps and Tools - list of 15 from Lifehack
- Time Management Apps and Tools – from Hubspot
